At Statezen, we strive to ensure that you are completely satisfied with your purchase. Please review our return and refund policy below.
1. Return Policy
You have 2 days from the date of delivery to request a return.
Conditions for Return:
The product must be unused, unworn, and in its original condition and packaging.
The request must be raised within 2 days of delivery.
You may be asked to provide photographs or video evidence of the product and packaging.
Non-Returnable Items:
Customized or personalized items
Items on sale or marked final
Damaged products due to misuse or mishandling
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: nokiamobiles.com@gmail.com
Please include:
Your Order ID
A brief reason for return
Clear photos of the product and packaging
Our support team will respond within 24–48 hours with further instructions.
3. Refund Policy
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed and credited within 7–10 business days.
The refund will be credited to your original method of payment.
Shipping and handling charges are non-refundable unless the return is due to our error (wrong or damaged item).
4. Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect product, please notify us within 24 hours of delivery with photo/video evidence. We will arrange for a replacement or a full refund at no additional cost.
Replacement/Exchanges will be done within 5-7 Business days.
5. Contact Us
For all return or refund-related concerns, feel free to reach out to us at:
📧 Email: nokiamobiles.com@gmail.com